SHIPPING & DELIVERY

 

  

Where do you ship to?

We ship all over India!  All orders in India are sent via ' Shiprocket '. Once your order has been shipped, our team will share the tracking details with you via e-mail.

  

What are the shipping charges?

Please refer to the shipping charges at checkout .

  

When will my order be shipped?

It takes 1-2 business for us to get your order ready and ship it out! 

  

How do I track my order?

After your order is shipped, we’ll share the name of the shipping service and tracking number with you . You can track your order on the " TRACK YOUR ORDER " page on our website or on the respective shipping service’s site, or just follow the link in the email shared with you.

 

What are the delivery timelines for my order?

Expect to receive your order within 5-7 business days from the shipping date.

   

What if the package is returned due to failed delivery?

For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to any shipping related costs - we don’t take responsibility for shipping fees pertaining to the return shipment of your order.

Once the package is returned back to us, we will not be able to refund any shipping charges of getting your package back to us.

If your order is to be sent to you again, you will have to pay the shipping fees. We would love to help you here, which is why it's important to provide us with the correct shipping information and contact number from the get-go or reach out to us in case you enter an incorrect shipping address by mistake.

If you require any additional assistance with this, please feel free to get in touch with us at support.sveglium@gmail.com.

 

My order says delivered but I haven’t received it. What should I do?

Although unlikely, if you received a delivery confirmation and aren’t able to locate your order, here are some steps you can take:

- 🕵️‍♀️ Check with your neighbour or any other person in your apartment building who may have collected the package on your behalf.

- 📍 It’s possible that the delivery agent could not reach you for any reason and dropped the package off at the nearest access point.

- 🚥 The shipping service accidentally marked the package as delivered and instead will be delivering it the next day.

In either of these cases, it is best to contact the shipping service locally at the earliest. If ultimately the package is not traced, please contact us @HELP  and we’ll further assist you in whatever way possible.